Terms & Conditions / Complaints


The WPSCITT is committed to ensuring that all trainees and individuals providing services to the SCITT programme are treated fairly and with consideration. The complaints procedure is designed as a guide, and the WPSCITT will endeavour to resolve all matters, which are causing difficulties or could potentially disrupt the partnership as quickly and efficiently as possible. We believe that taking informal concerns seriously is the best way of meeting the needs of our stakeholders, of providing excellent service and of preserving the reputation of the WPSCITT. Such concerns are best dealt with using existing day-to-day processes, and without the need for formal procedures. Complaints and appeals will be referred to the SCITT Director in the first instance, who may judge that the complaint is best dealt with by another senior leader within the school partnership if there is a potential conflict of interest.

If the internal complaints procedure has been exhausted and the complainant is still not satisfied they can refer the matter to the OIA – Office of the Independent Adjudicator.

Our complaints policy is available here to view.

All other policies are available on request.